Your Questions, Answered

Everything you need to know about Vision Beam™ for a seamless experience.

Delivery & Shipping

How long does delivery usually take?

For U.S. Customers:

  • Free Shipping: Enjoy complimentary standard shipping on all orders, with anticipated delivery times between 7-14 business days. Your order will be processed within 1-2 business days.
  • Priority Processing + Insured Shipping: For a fee of $4.95 USD, opt for an expedited delivery. Your order will be processed on the same day if placed before 12 PM EST, or the next business day if placed after. Expect your order to arrive within 5-10 business days, and it includes insurance against loss or damage.

For Australian Customers:

  • Free Shipping: Enjoy free standard shipping on all orders, with delivery times ranging from 8-16 business days. Your order will be processed within 1-2 business days.
  • Priority Processing + Insured Shipping: For a fee of $7.64 AUD, upgrade to priority processing. Orders are processed on the same day if placed before 12 PM EST, or the next business day if placed after, with expedited delivery times of 5-10 business days.

For Canadian Customers:

  • Free Shipping: Enjoy free standard shipping on all orders, with delivery times ranging from 7-14 business days. Your order will be processed within 1-2 business days.
  • Priority Processing + Insured Shipping: For a fee of $6.82 CAD, opt for expedited delivery. Orders are processed on the same day if placed before 12 PM EST, or the next business day if placed after, arriving within 5-10 business days.

How can I track my package in real time?

As soon as your order ships, you’ll receive a tracking link by email. You can also check updates anytime on our Order Tracking page using your order number and email.

For larger orders, items may arrive in separate packages for faster delivery.

What should I do if my tracking hasn’t updated?

Tracking can take 24–72 hours to refresh. If there’s no update after 5 days, just contact our support team—we’ll make sure your order is on track.

Do you offer international shipping?

Yes! We ship worldwide, with regional warehouses to speed up delivery. Shipping times and costs vary by location and will be shown at checkout.

Purchasing & Authenticity

Do you offer any discounts or promotions?

Yes, we proudly offer discounts for military personnel and veterans as a token of our appreciation for your service. To receive your discount code, please contact our customer service team at hello@vision-beam.com with a valid proof of your military or veteran status. Once verified, we will provide you with a special discount code to use on your purchase. Thank you for your service!

Are Vision Beam™ products available on Amazon or other retailers?

No. Vision Beam™ is exclusively sold through our official website: www.vision-beam.com.

Other sites may show lookalike products, but only purchases from our site guarantee authenticity, warranty, and support.

How can I be sure I’m buying an authentic Vision Beam™ product?

The only way to guarantee authenticity is to purchase directly from our official website. This ensures you receive:

  • Genuine Vision Beam™ products
  • Full warranty coverage
  • Access to our customer support team

Why should I trust Vision Beam™?

Over 50,000+ customers worldwide have chosen Vision Beam™. We back every purchase with:

  • 60-day money-back guarantee
  • 1-year warranty on all products
  • Secure checkout with leading payment providers
  • 24/7 dedicated support team

We’re a trusted brand in home entertainment, and your satisfaction is our priority.

Order & Payment

Can I change or cancel my order after placing it?

Yes—orders can be modified or canceled within 24 hours of purchase, before they ship. If your order has already shipped, you can start a return once it arrives.

What payment methods do you accept?

We accept all major and secure payment methods, including:

  • Visa, Mastercard, American Express
  • PayPal, Apple Pay, Google Pay, Amazon Pay, Meta Pay
  • Shop Pay, Klarna, Afterpay, Affirm, Sezzle, UnionPay, Maestro

(Payment options may vary by region—full details are shown at checkout.)

Is my payment information secure?

Yes—your security is our top priority. All transactions are protected by SSL encryption and processed through trusted payment gateways.

What happens if I entered the wrong shipping address?

If your order hasn’t shipped yet, contact us immediately so we can update it. If it’s already in transit, our team will work with the carrier to find the best solution.

Returns & Support

What’s your return policy?

We offer a 60-day risk-free return policy. Items must be in original condition and packaging to qualify. For full details, visit our Returns Policy page.

How do I start a return?

Simply reach out to our support team or visit our Returns Policy page. We’ll guide you through the quick, hassle-free process.

How can I reach customer support?

Our friendly team is available 24/7. Contact us via our support form or email us at hello@vision-beam.com. We’re always here to help.

What if I entered the wrong email at checkout?

No worries—just contact our team and we’ll update your details so you don’t miss important updates about your order.

How Can We Help?

If you’ve still got questions, the answers you’re looking for might be in our help center. If you’d like to get in touch with us, feel free to contact our team!

Contact us